How many times do we use the phrase, "I am so busy, there is not enough time in a day". As a professional mortgage banker, helping people with FHA loans and Conventional loans, I have been very busy the last few months. And there are times, no matter what month or time of day, I am beyond busy. At times, I will admit, I will ask someone if I can call them back in a few minutes, maybe an hour later, or that night. Sometimes, I will just ask them if I can speak to them tomorrow. I have always believed in setting my clients expectations to a certain level, no matter how good or bad the news is.
But are you the other type of person that is not organized, who always says you are extremely busy, but you aren't doing much? Or you just get to people after you are done lounging at work? A huge pet peeve of mine is when a consumer tells me that they spoke to a loan officer who never gave them a good faith estimate. I tell them to call that person up and ask for it. That loan officers response is that they will send it out soon. 3 days later, nothing. The consumer's answer? "ah, they must be busy". No, no, and triple no. You are never that busy. I can't stress this enough to all consumers out there. There is busy and there is poor execution.
As always, there are many kinds of busy. But what do you put up with? If you don't know any better, do you just sit back and wait? Do you call back that same day? The next day? Yes, I think so many of us demand service now, same day service, and sometimes will let the other party know this. But does this force others to give you answers quickly, that might be incorrect, because you expect things in "now mode"? Does this result in poor service? Do you respect someone that gives you an answer that you don't want to hear? Which may result in costing you more money in the long run, because you went to a "yes sir" type of person?
Overall, when it comes to mortgages and real estate, if you are speaking to a professional,
they will be upfront with you. If you are the type of person that
can't except that answer and seek help elsewhere, remember, it might
come back to haunt you. Yes, we all want your business, but at what
price to you, the consumer. Keep in mind, some of these red flags
also. It may save you thousands of dollars. Consumers need to be aware of these Red Flags !!!
Copyright © 2008 by Jeff Belonger
Author of this blog : Jeff Belonger
e-mail : firstname.lastname@example.org